Sounds like you have a controller issue
It’s under warranty
Call pitboss support first thing in the morning’s
That’s your best bet.
Won’t cost you anything
Ok let’s start at the beginning
Turn it on
S setting is the smoke setting. I set mine on 4
Leave the lid open until it starts smoking. Set your desired temperature
I like low and slow.
When your done cooking then crank up the heat to highest temperature and burn off anything left on the...
Welcome from east Texas to the group!
How old is the new one?
Check the placement of the igniter and check all of the connections
If you’ve used it several times try cleaning the temperature sensor
Hopefully this helps you 🇺🇸🇺🇸
Welcome from Texas to the group!
When the last time you cleaned it up including the temperature sensor?
A dirty sensor will have the temperature inaccurate
I clean mine after each cook
Let me know what you find
Hopefully this helps you 🇺🇸🇺🇸